How do I return my order?
Not all of our teas are for everyone, which we completely understand. If you wish to make a return, please follow the policies and steps for a return and refund through our Returns Center.
Once you have completed our Return Center's step-by-step instructions, we will provide you with a pre-paid shipping label. We will be notified once your return arrives, and from here, our team will be able to process your refund. Typical returns take 5-10 business days in order for us to receive, inspect, and approve your returned items for a refund.
Returnable items include:
- Purchases within the past 30 days
- Unopened cartons and packages
- Opened/sampled cartons (~50% contents remaining)
- Individually purchased cartons
- Bundle purchases
Items not included in our Returns Policy are the following:
- Items purchased past 30 days of purchase
- Depleted tea cartons
- Partial bundle returns
- In-store purchases
- 3rd Party purchases (i.e. Amazon)
- International orders
- Unshipped returns
If you wish to exchange your teas, please follow the same steps and policies as a refund: once we receive your returned items, we will automatically issue you a refund usable for an exchange. Since our teas are different prices and are food items, they aren't as easily swappable as other online orders. By completing a return, refund, and repurchase through our Returns Center, you'll find this process to be a smooth exchange for your teas.
If you're still having trouble with your return or have any questions or concerns you'd like to share with us, please contact our Pique Care team at firstname.lastname@example.org for further assistance. We'll be happy to help!